Purchase, Cancellation, Refund & Delivery Policy
Last updated: 27 August 2026
These terms apply to purchases of RÅGĒ Fit digital products, online programmes, personal training and group training services.
By purchasing a RÅGĒ Fit product or service, you agree to these terms together with the RÅGĒ Fit Terms & Conditions.
Digital Products
Digital products may include PDF programmes, workout plans, meal plans, online programmes, videos and other downloadable or online content.
Digital products are normally delivered electronically after payment has been successfully processed. Depending on the product, you may receive access through a download link, email or an online platform.
There are no shipping charges for digital products.
If you do not receive your purchased product or access details, contact sunel@ragefit.co.za with your name and payment/transaction details so that we can assist you.
Payment
Payments may be processed through third-party payment providers such as PayFast or PayPal.
Payment processing and payment-card information are handled by the relevant payment provider in accordance with its security and privacy procedures.
Prices and product or service offerings may change from time to time. The price applicable to your purchase will be the price displayed at the time you place your order.
Digital Product Refunds
Because digital products can be accessed or downloaded electronically, you should review the product description and purchase information carefully before purchasing.
Nothing in this policy limits or excludes any consumer right to a refund, cancellation, replacement or other remedy that you may have under applicable South African law.
Where a digital product is defective, inaccessible, materially different from its description or otherwise does not comply with applicable consumer requirements, please contact sunel@ragefit.co.za so that we can investigate and provide an appropriate remedy where required.
Where you have simply changed your mind after receiving and accessing a digital product, a refund will generally not be provided unless required by law or otherwise expressly offered by RÅGĒ Fit.
Group Training — Monthly Payments
Monthly group-training fees are payable in advance on or before the 4th of each month and secure your place in the relevant training group.
The monthly fee is payable for the reserved place rather than according to the number of sessions attended.
Missed sessions due to illness, travel, personal commitments or other reasons are therefore not normally refundable, credited or carried over.
This does not affect any rights you may have under applicable consumer law.
Cancellation of Group Training
If you wish to cancel your monthly group-training membership, 30 days’ written notice is required.
Where the required notice is not provided, RÅGĒ Fit may charge the applicable fee for the notice period, subject to applicable consumer law.
If you are absent for four or more scheduled sessions within a 60-day period, RÅGĒ Fit may release your reserved training slot to another client.
RÅGĒ Fit Cancellations — Group Training
RÅGĒ Fit may occasionally need to cancel or reschedule a session because of instructor illness, emergencies or other unforeseen circumstances.
Where RÅGĒ Fit cancels an individual session, the session will normally be rescheduled or an appropriate credit will be provided.
If RÅGĒ Fit is unable to provide the training service for a substantial part of a paid period, an appropriate remedy will be provided in accordance with applicable law.
Personal Training — Monthly Packages
Personal-training fees are payable in advance on or before the 4th of each month and secure the agreed training slot.
The monthly fee is payable for the reserved training time and is not calculated solely according to the number of sessions attended.
Missed sessions due to illness, travel, personal commitments or other reasons are therefore not normally refundable, credited or carried over.
Where a client repeatedly cancels or reschedules sessions, RÅGĒ Fit may release the reserved training slot to another client.
Cancellation of Personal Training
Clients may cancel their personal-training package or recurring arrangement by providing 30 days’ written notice, subject to applicable consumer law and the terms applicable to the particular package purchased.
Where the required notice is not provided, RÅGĒ Fit may charge the applicable fee for the notice period, subject to applicable consumer law.
RÅGĒ Fit’s Right to Cancel
RÅGĒ Fit may cancel a service where circumstances make it impossible or impractical to provide the service.
Where RÅGĒ Fit cancels a service that has already been paid for and does not provide a reasonable alternative, any refund or other remedy will be handled in accordance with applicable law.
Contact
For questions about payments, cancellations, refunds, digital-product access or delivery, contact:
RÅGĒ Fit
Email: sunel@ragefit.co.za
Phone: +27 84 558 7015
Nothing in this policy is intended to waive, exclude or restrict any consumer right or remedy that cannot lawfully be waived, excluded or restricted under South African law.