Last updated: 27 August 2026
RÅGĒ Fit respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, when we may share it and your rights regarding your personal information.
Information we collect
Depending on how you interact with RÅGĒ Fit, we may collect:
- Name and surname
- Email address
- Telephone or WhatsApp number
- City or area of residence
- Information relating to your fitness goals, exercise history, physical limitations and health where you provide this information for the purpose of receiving fitness or training services
- Payment and transaction information necessary to process your purchase. Payment details may be processed directly by our payment providers.
- Information you provide when completing an intake form, questionnaire or other form relating to our products or services
- Information you provide when contacting us or communicating with us
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
How we collect your information
We may collect personal information when you:
- Purchase a digital product
- Purchase or participate in personal or group training
- Complete an intake form or questionnaire
- Subscribe to our email communications
- Contact us by email, telephone, WhatsApp or through our website
- Register for an account where applicable
- Interact with our website
How we use your information
We may use your personal information to:
- Process and fulfil your purchases
- Deliver digital products
- Provide personal and group training services
- Develop appropriate training recommendations based on the information you provide
- Communicate with you about your purchases, training or enquiries
- Provide customer support
- Send information about our products, services and promotions where permitted by law and, where required, with your consent
- Process payments
- Maintain business and financial records
- Comply with legal and regulatory obligations
- Improve our products, services and website
Health and fitness information
Information relating to your health, physical condition, injuries, limitations, exercise history or other information you provide about your health may be collected where it is necessary to provide our fitness or training services.
We treat this information as confidential and will only process it for legitimate purposes connected with providing our services, or where otherwise permitted or required by law.
Sharing your personal information
RÅGĒ Fit does not sell or rent your personal information.
We may share personal information with trusted service providers where this is necessary to operate our business and provide our products or services. This may include payment processors, website and hosting providers, software platforms and other service providers acting on our behalf.
We may also disclose personal information where required or permitted by law, including to regulatory authorities or law enforcement agencies.
We will only provide service providers with information reasonably necessary for them to perform their services.
Marketing communications
We may send you information about RÅGĒ Fit products, services or promotions where permitted by applicable law.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Social media photographs and videos
We may take photographs or videos during RÅGĒ Fit training sessions or events for use on our website and social media platforms.
We will only use your identifiable photograph or video for promotional or social media purposes where you have given us permission to do so.
You may withdraw your permission for future use by contacting us.
Cookies and website technology
Our website may use cookies and similar technologies to operate the website, understand how visitors use the website and improve our services.
You can adjust your browser settings to refuse or restrict cookies. Some website functionality may be affected as a result.
Data security
We take reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access, disclosure or misuse.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Data retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our products and services, to maintain appropriate business records and to comply with legal obligations.
Your rights under POPIA
Subject to applicable legal requirements and limitations, you may have the right to:
- Request access to personal information we hold about you
- Request correction or updating of inaccurate information
- Request deletion of personal information where there is no lawful reason for us to retain it
- Object to certain processing of your personal information
- Withdraw consent where processing is based on your consent
- Object to direct marketing
- Lodge a complaint regarding the processing of your personal information
To exercise your rights, contact us using the details below.
Children
RÅGĒ Fit’s services are intended for people 18 years and older.
We do not knowingly collect personal information from children under 18 without appropriate consent from a parent or legal guardian.
If you believe that we have inadvertently collected personal information from a child, please contact us at sunel@ragefit.co.za so that we can investigate and, where appropriate, delete the information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page and the Last Updated date will be amended accordingly.
Contact
If you have questions about this Privacy Policy or how we process your personal information, please contact:
Information Officer: Sunel Visser
Email: sunel@ragefit.co.za
Phone: +27 84 558 7015
Complaints
If you have a concern about how RÅGĒ Fit has handled your personal information, please contact us first so that we can address the matter.
You also have the right to lodge a complaint with the Information Regulator of South Africa.
Website: Information Regulator of South Africa
Email: inforeg@inforegulator.org.za